Refund
Refund Policy
Use this guide from our store to review returns, exchanges, and refunds. For help with this page, contact Support@tundrabox.shop.
How we handle support
This support section covers orders and visits through this website. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. Questions about this section may be sent to Support@tundrabox.shop.
How we handle condition of returns
This condition of returns section covers orders and visits through this website. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to Support@tundrabox.shop.
Store guidance on order problems
Customers can rely on the following guidance from our store about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to Support@tundrabox.shop.
Details about eligibility
This eligibility section covers orders and visits through this website. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to Support@tundrabox.shop.
Information covering exceptions
We publish this exceptions guidance for customers using this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to Support@tundrabox.shop.
Information covering refund timing
We publish this refund timing guidance for customers using this website. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to Support@tundrabox.shop.
Information covering eligibility
Customers can rely on the following guidance from our store about eligibility. For return or exchange assistance, contact Support@tundrabox.shop or 203-702-7033. Questions about this section may be sent to Support@tundrabox.shop.
How we handle starting a request
This starting a request section covers orders and visits through this website. When requesting a return or exchange, contact us at Support@tundrabox.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to Support@tundrabox.shop.
Merchant Information
Store name: YETI
Email: Support@tundrabox.shop
Phone: 203-702-7033
Physical address: 9 Wilfred Rd, Manchester, Connecticut, 06040, United States